Introduction

This case study examines a private kindergarten chain operating in Finland, an SME with an annual revenue of approximately EUR 9-10 million. The organization sought to explore digitalization opportunities for some mandatory early childhood education processes to save time, potentially gain a competitive edge, and possibly expand its business internationally.

The Story

The kindergarten owner aimed to digitalize certain compulsory processes in early childhood education, intending to save time and enhance competitiveness, with an eye on future international expansion. The objective was to create a standalone application developed by a team of early childhood education experts who had no prior software development experience. The development team comprised a project manager and 1-2 developers from subcontractor  supplemented by a UX/UI expert and an additional project manager based in Finland (SaPa). The main technology and methodology utilized included .NET and Agile.

The Challenge

The client's lack of software development experience led to additional misunderstandings throughout the project.

The app development company’s responsible expert departed, exacerbating communication issues. Customer expectations were slowly met due to the absence of proper case and process flow descriptions. The work progressed in a Time and Materials (T&M) mode, causing debates over costs and features agreed upon.

Legacy issues emerged as development occurred simultaneously with ongoing real-life activities, resulting in numerous additional work hours. These challenges were successfully managed through regular meetings, detailed analyses, and continuous dialogues.

The Results

The project achieved several significant milestones:

• Successful go-lives of both the Minimum Viable Product (MVP) and the final product.

• The customer now has a functioning product

• The company has progressed by digitalizing essential processes, resulting in time savings and enhanced operational efficiency.

• The digital product still creates a competitive advantage for the kindergarten chain, positioning it favorably for potential international expansion.

The successful development and implementation of the application not only streamlined operations but also set the stage for future growth and expansion.

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