Introduction

A multinational IT consulting firm, formerly owned by a global corporation and later integrated into a well-known industry leader, specialized in providing software solutions for the restaurant sector. Their portfolio included tools for in-restaurant operations, online ordering systems, mobile applications, and marketing platforms.

The Story

Within this organization, the E-commerce Platform team had a key role in improving digital infrastructure for major markets around the world. They were responsible for building and maintaining core e-commerce systems, with a focus on making online ordering and delivery more efficient. Their work included handling online and takeaway orders, integrating with third-party carriers, and managing promotional campaigns. The system allowed restaurants to set up and launch promotions through mobile apps, helping boost customer engagement and support business growth.

The Challenge

The main challenge was delivering a single solution that could adapt to different market needs while handling the technical and legal complexities of deploying and maintaining it across various environments. The team also had to work through the implementation of GDPR compliance across all technical and functional processes to meet global requirements.

The Results

Despite the challenges, the shift to a cloud-first, microservice-based setup was carried out smoothly, without any service interruptions. The multinational team worked together to deliver a solution that could be used across markets and met business needs effectively. Successfully implementing GDPR compliance showed the company’s commitment to following regulations and protecting customer data.